Customer Support Specialist
First point of contact for FINC Ecosystem users. Handle KYC/KYB queries, platform support and onboarding. Arabic, Malay or English preferred.
Join a globally integrated technology and trade company building financial commerce infrastructure for ASEAN and Africa.
We are not a typical agency. We build real platforms, operate real businesses and connect real markets across two continents.
Work on real projects across Malaysia, ASEAN, Namibia, Tanzania and wider Africa. Real cross-border commerce, not simulations.
Work directly on FINC Ecosystem, an active platform with real users and real business impact.
We use OpenAI, AI document extraction, LLM coaches and modern AI tools across all our platforms.
Small team, big impact. Every team member owns their domain and their work matters from day one.
FINC Pay, KYC/KYB workflows, platform ledger tools and marketplace trade features. Skills that travel anywhere.
Honest business and social impact, from Qurban Africa to FINC Ecosystem serving underserved markets.
We are a lean team growing fast. These roles matter most to our next phase.
First point of contact for FINC Ecosystem users. Handle KYC/KYB queries, platform support and onboarding. Arabic, Malay or English preferred.
Bring Malaysian SMEs, suppliers and wholesalers onto FINC Marketplace. Build enterprise client relationships and onboard business accounts.
Support school administrators and teachers onboarding to AxisED. Deliver teacher training simulations, walkthroughs and coaching sessions. Education background preferred.
Maintain and extend FINC Ecosystem APIs, database migrations and payment gateway integrations. PHP 8.1+, MySQL and REST APIs required.
Manage social media, SEO, content marketing and paid campaigns for FINC Ecosystem and the FAKT Impex brand. FINCNET Reels and video content a plus.
Manage cross-border logistics for Qurban Africa and FAKT Impex commodity operations. Import-export, customs and APAC-Africa trade experience preferred.
We are always looking for motivated people who share our vision of connecting ASEAN and Africa through technology and commerce. Send us your profile.